Where are you located and do you offer pickup as an option?
We are in Annandale, NSW. Unfortunately, our warehouse is not open to the general public and all orders will need to be posted.
Are your items seconds?
No. All our items are brand new with tags. Some items are brand new in packets. If an item comes in a packet, this will be shown in the images.
How much is shipping?
Postage is a $9.50 for orders in Australia and free for orders over $130. Please see here for more details, including international shipping.
I placed an order but am yet to receive a confirmation email. When will I receive this?
Please check your junk folder. If you still haven’t received it within a couple of hours, please contact us here.
Can I make a change to an order that I haven’t received as yet?
Please email us your request (and your order number) and we will do all possible to make the change, provided the order has not already been packed and/or despatched.
Can I cancel my order once I have placed it?
Once an order has been despatched, we are unable to cancel the order. If an order has not yet been despatched, a cancellation fee of $15 applies which covers administration, processing, and merchant fees.